Award Winning Gear
Big Agnes
1. UPS Ground & Air (includes Insurance & Tracking Number)
2. USPS FLAT RATE (Continental USA Only - NO TRACKING)
3. FED-EX Ground
4. FED-EX Express
How do I return an item to CampMan.com?
- All returns must be made within 30 days of receipt.
- Please include a Return Authorization Number on all returns. Call or eMail CampMan.com to get your RA#. Returns can not be processed without a valid RA#.
- Write the RA# on the outside of the return package.
- Ship returns to the return address on the original shipping label. Enclose your order number and indicate the reason you are returning it. This information helps us to prevent any future disappointments.
- Return the product by U.S. Mail or UPS.
- Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by check, we will mail you a refund. Please allow 30 days after our receipt for processing your credit or mailing your refund.
Can I exchange an item for something else?
Yes. If you want a different size or color, indicate it on the packing slip with the returned product and we will replace your purchase per your specifications.
International shipments:
Please note that for all international orders (orders delivered outside the
For all international orders, all additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included in the delivery fee or purchase price of campman.com products. We have no control over those charges and cannot determine what they may be. We are not authorized by international governments to charge import duties on their behalf.
Customs duties are not always applied. Each country has its own rules for determining whether customs duties will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.
Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods.
We will not be responsible for the payment of any customs duties under any circumstances. We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed. When ordering from us you agree to pay any import duties which may be imposed by your country's government. If you refuse to pay any import duties imposed and thereby prevent delivery of your order (or if you accept delivery and then attempt to return the item(s) for a refund), you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your government.
