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FAQ's

Orders

When will my order ship?

  • Orders typically ship within 1-2 business days starting the day after you place an order. We do not ship on federal holidays or weekends.

My order says "processing" what does that mean?

  • When an order is processing, it means that it is being prepared for shipment in our warehouse.

When will my order be delivered?

  • Delivery timelines vary based on shipping methods but can be estimated based on the following schedule:

    • Economy Shipping: 3-5 business days after your order has shipped.

    • 2-Day Shipping: 2 business days after your order has shipped.

    • Next-Day Shipping: 1 business day after your order has shipped.

Can I pick up my order in store?

  • We have one retail location in Sandy, Utah, from which you can pick up orders if your item is in stock at that location. Please contact us via phone at 801-999-8117 or on our live chat to ensure that the items you wish to purchase are available at that location.

Can I cancel my order?

  • There is a short timeframe within which an order can be canceled, typically 15 minutes or less after the order is placed. If you wish to cancel your order, please contact us via phone at 801-999-8117 or on our live chat to do so.

 

Coupons & Pricing

Does Campman price match?

  • We do offer a price match guarantee for the items being offered from another authorized, U.S. based retailer. Full details can be found on our Price Match Guarantee page.

Why is my coupon code not working?

  • If a valid, currently running coupon code is not working, it is typically because an item is already on sale, and the coupon cannot be applied in addition to the sale price. Otherwise, an item may be excluded from the coupon by certain brand or product restrictions. If you have questions about a coupon not applying, please contact us via phone at 801-999-8117 or on our live chat.

 

Shipping

Does Campman offer free shipping?

  • We offer free economy shipping on domestic orders over $50. Orders under $50 will be charged a flat shipping fee of $7.95.

What shipping options does Campman offer?

  • Our shipping options and their estimated delivery times are:

    • Economy Shipping: 3-5 business days after your order has shipped.

    • 2-Day Shipping: 2 business days after your order has shipped.

    • Next-Day Shipping: 1 business day after your order has shipped.

Why did my order ship in separate packages?

  • Campman stores its products in multiple warehouses. Although we attempt to consolidate shipping when possible, some orders are sent out in separate packages for faster delivery times.

Where can I find my tracking number?

  • Once your order ships, you will receive a tracking number to the email address associated with your order. Don’t forget to check your spam/junk folder. If you still do not find your tracking number, log into your Campman account to view your order details, or simply contact us.

Does Campman ship internationally?

  • Yes, we do offer international shipping to certain countries. A full list of countries we ship to can be found at checkout when supplying your shipping address. If you do not see your country listed, please contact us to see what options may be available.

 

Returns & Exchanges

What is your return policy?

  • We offer a 60-day return policy on new and used items. Items returned in new condition with tags and original manufacturer packaging are eligible for a refund or for store credit. Items returned used and undamaged are eligible for store credit or exchange.

How do I make a return?

  • If you ordered on our website, log in to your account, click the “Returns” tab, and request a return.

  • If you ordered on Amazon, log in to your Amazon account, and request a return via Amazon.

Do you charge for return shipping?

  • We are happy to offer free return labels for exchanges for different sizes, colors, items, store credit, etc. For items being returned for a refund, we offer discounted return labels. If you would like us to provide you with a return label, please contact us

Does Campman process warranty requests?

  • If you purchased a product from Campman that has a warranty-related issue, the fastest and easiest way to handle the warranty is to contact the manufacturer and go through their warranty process.