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Shipping & Returns

 Contents

Shipping

Campman offers free shipping on all domestic orders over $50. Items under $50 will be charged a flat $7.95 shipping fee. Expedited and international shipments are subject to an alternative fee scheduling based on weight and package dimensions, which will be reflected in shipping pricing upon checkout.

Delivery

We can ship to virtually any address in the world. Please note that delivery timelines can vary based on the product ordered and the delivery address provided by the customer. Shipments sent to Alaska, Hawaii, PO Boxes, APO, FPO, or to international addresses are not eligible for two-day shipping. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Estimated delivery dates are not guaranteed and may be affected by hazardous weather or other unforeseen circumstances.

Due to government restrictions of shipping flammable materials via air transport, propane/butane fuel canisters and products are not available for international shipments or shipments to Hawaii and are only available via economy ground shipping.

Duties, Taxes, and Tariffs

For overseas or international shipments, the buyer is responsible for all duties, tariffs, customs fees, or import taxes that may apply. 

Holidays

Packages do not ship from our warehouse on the following holidays:

  • New Year's Day

  • 4th of July

  • Martin Luther King Jr. Day

  • Labor Day

  • President's Day

  • Thanksgiving and the day after Thanksgiving

  • Memorial Day

  • Christmas

Returns Policy

Not a happy camper? Sometimes you open up your package only to find that the gear isn’t quite what you needed or doesn’t fit right. Whatever the reason, you know when it’s not right, and we’ve got you covered with an extensive returns policy.

100% Satisfaction Guaranteed - New Gear

We will accept returns for new and unused items within 60 days for items purchased through our site for any reason, no questions asked. All we ask is that the items be unworn (other than trying them on), unwashed, and with all original tags and packaging (including shoe boxes). All new items returned under these conditions and within 60 days will be refunded to the original method of payment.

100% Satisfaction Guaranteed - Used Gear

We will also accept returns for undamaged, used items for up to 60 days. All used item returns will be issued store credit for use on the Campman website.

100% Satisfaction Guaranteed - Gear Garage

Gear garage items have a 14-day return policy. Return requests outside of the 14-day window will be reviewed on a case by case basis and refunds will be issued as store credit only.

Exchanges

Chose the wrong size? Decided you want something else? We’re happy to offer free exchanges for any items falling within their respective return timeframes. Yes, we mean free. We’ll cover the cost of return shipping for the exchange and will not apply any restocking fee.

Exchanges can be done in two ways:

  1. Purchase the new item on our website and set up a return. See How to Return a Product. Once we receive your item(s), we will process your return, and credit your original method of payment or provide a store credit, depending on your preference.

  2. Set up a return (See How to Return a Product). Contact us and let you know which item you’d like to exchange your original purchase for. Once we receive your return, we will ship out the exchange item if it is still available at that time. If not, we will contact you to arrange a different exchange item.

How to Return a Product

If you need to return an item, simply login to your account, view the order under the “Orders” tab and click the “Return Item(s)” button.

Fill out the required fields and leave a comment if you would like us to provide you with a return label. When we authorize your return, we will provide you with a label, if requested, and we will let you know what the cost of the return label, to be deducted from your refund/store credit, will be. Please note if you’d like to exchange as well as what you’d like to exchange for in your return request. Exchanges will not be charged for the return shipping label

If you do not have an account with us, and do not want to create an account with us, please email us at sales@campman.com with your return request information and we will help you get your return set up.

After receiving your return authorization, please package your return with your order number and ship to the store address below: 

Campman

Attn: Returns 

9072 South 300 West

Sandy, UT 84070 

Upon receipt of your return, we will inspect the item, refund the purchase, and notify you via e-mail that the return has been processed.  

You should expect to see your refund within two weeks of your package arriving at our shop, which includes 3 to 5 business days to process the return and 5 to 10 business days for your bank to post the refund to your account.

Rules and Exclusions

  • Items that are damaged due to misuse or negligence will not be authorized for return.

  • We cannot accept returns on food items, helmets, or load-bearing climbing equipment.

  • Proof of purchase is required for all returns and exchanges.

  • Any shipping costs associated with the order are non-refundable except in the case of defective products or warranty issues.

  • Return shipping is paid by the customer except in the case of defective products, warranty issues, or exchanges.

Warranties

If you have an issue with a piece of gear you purchased from us and you are outside the return window, please contact us and we'll help you through the manufacturer warranty process.