Shipping & Returns
Campman offers free shipping on most orders over $50. The only exception are on cooler orders. All cooler orders will be charged a flat shipping fee.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. This would include Jetboil products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For overseas shipments, the buyer is responsible for all custom fees that may apply.
We will accept any return within 60 days for all items purchased through our site for any reason. Used items returned within 60 days will be issued store credit. All tags and packaging must be returned in order to be considered new and unused. All new items returned within 60 days will be refunded on the original payment method or through PayPal. After 60 days, all returns on new or unused items which will be issued store credit. If you aren't happy, we aren't happy. You must have proof of purchase for returns. We may ask why the item is being returned simply for our knowledge. Return shipping is paid by the customer. We can send you a return label if you prefer and we'll deduct the shipping cost from the refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.